Shipping Policy

Last updated: October 16, 2026

Thanks for shopping with Zooporeal. Here's exactly what happens after you place an order.

Order processing

Orders are processed and shipped within 3–4 business days. Orders placed on weekends or U.S. holidays begin processing the next business day. You'll receive an email confirmation when your order is placed, and another with your tracking number once it ships.

Delivery times

Most orders arrive 7–10 business days after they're placed. Delivery times are estimates, not guarantees — carrier delays, weather and peak seasons can occasionally add a few days.

Shipping rates

Shipping costs, if any, are calculated and shown at checkout before you pay.

Tracking

Every order ships with tracking. Use the link in your shipping confirmation email to follow your package. Tracking can take 24–48 hours to show movement after the label is created.

Address accuracy

Please double-check your shipping address at checkout. If you spot a mistake, email us as soon as possible — we can update the address only before the order ships. We aren't responsible for orders delivered to an incorrect address entered at checkout.

Lost, late or damaged packages

If your tracking hasn't updated in 7 days, your order hasn't arrived within 15 business days, or it arrives damaged, email us at support@zooporeal.com with your order number (and photos for damage). We'll work with the carrier and make it right with a replacement or refund.

Multiple items

Orders with more than one item may arrive in separate packages. Each package has its own tracking number.

Returns

Need to send something back? See our Refund policy — you have 30 days after delivery to request a return.

Questions

Email support@zooporeal.com and a real person will get back to you.